Privacy Policy

Last updated: January 2024

1. Introduction

Marav Slack Doors ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website maravslack.media or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Data

When you contact us through our website or request a quote, we may collect:

• Name and contact information (email address, postal address)
• Property details relevant to your enquiry
• Service preferences and requirements
• Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Referring website addresses
• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Arrange and conduct home surveys
• Process orders and manage installations
• Communicate about your project and provide customer support
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfil our contractual obligations when you purchase our products or services
• Legitimate interests: To respond to enquiries and improve our services
• Consent: For marketing communications, which you can withdraw at any time
• Legal obligation: To comply with applicable laws and regulations

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Our installation teams and subcontractors (where necessary to complete your order)
• Professional advisors (accountants, lawyers) under confidentiality obligations
• IT service providers who help us operate our website
• Government authorities when required by law

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. For customers, we typically retain records for 7 years after the completion of work to support warranty claims and legal requirements.

7. Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict processing of your personal data
• Object to processing of your personal data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Marav Slack Doors
Unit 14, Riverside Industrial Park
Birmingham, B7 4QT
Email: [email protected]

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.